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Results from our latest customer satisfaction survey

By Published On: April 11th, 2016
Best customer satisfaction floor cleaning Dublin P Mac

Customer satisfaction

We recently held a survey to asses our customer satisfaction levels, and were very pleased with the results. We continually strive to improve our processes and performance, and are always delighted to receive feedback from clients, be it good or bad.

You can consult the results online, but here is a brief summary:

Q: How would you rate your overall satisfaction/experience with P Mac?

[av_table purpose=’tabular’ pricing_table_design=’avia_pricing_default’ pricing_hidden_cells=” caption=” responsive_styling=’avia_responsive_table’ av_uid=’av-30h6gdz’] [av_row row_style=’avia-heading-row’ av_uid=’av-2yj88iv’][av_cell col_style=” av_uid=’av-afw9rr’]Excellent[/av_cell][av_cell col_style=” av_uid=’av-2uw3atj’]Good[/av_cell][av_cell col_style=” av_uid=’av-2tbyjwn’]Fair[/av_cell][av_cell col_style=” av_uid=’av-2seek93′]Poor[/av_cell][/av_row] [av_row row_style=” av_uid=’av-2qiv5dz’][av_cell col_style=” av_uid=’av-2o3zksn’]76.19%[/av_cell][av_cell col_style=” av_uid=’av-2mubezb’]23.81%[/av_cell][av_cell col_style=” av_uid=’av-2lnfck7′]0%[/av_cell][av_cell col_style=” av_uid=’av-2jcwo47′]0%[/av_cell][/av_row] [/av_table]

Q: How would you rate the professionalism of our representative at site survey?

[av_table purpose=’tabular’ pricing_table_design=’avia_pricing_default’ pricing_hidden_cells=” caption=” responsive_styling=’avia_responsive_table’ av_uid=’av-2hkapjr’] [av_row row_style=’avia-heading-row’ av_uid=’av-2g7z63b’][av_cell col_style=’avia-desc-col’ av_uid=’av-2egexjr’][/av_cell][av_cell col_style=” av_uid=’av-2cn6w87′] Excellent[/av_cell][av_cell col_style=” av_uid=’av-2c52153′] Very good[/av_cell][av_cell col_style=” av_uid=’av-2a5nq9z’]Fairly good[/av_cell][av_cell col_style=” av_uid=’av-291995z’]Good[/av_cell][av_cell col_style=” av_uid=’av-2754u4n’] Poor[/av_cell][/av_row] [av_row row_style=” av_uid=’av-24mi8fb’][av_cell col_style=’avia-desc-col’ av_uid=’av-23xvbev’]Punctuality[/av_cell][av_cell col_style=” av_uid=’av-22cbzif’]72.73%[/av_cell][av_cell col_style=” av_uid=’av-201olbb’]27.27%[/av_cell][av_cell col_style=” av_uid=’av-1xvulef’]0%[/av_cell][av_cell col_style=” av_uid=’av-1wocg87′]0%[/av_cell][av_cell col_style=” av_uid=’av-1ucb46v’]0%[/av_cell][/av_row] [av_row row_style=” av_uid=’av-1tbfb9j’][av_cell col_style=’avia-desc-col’ av_uid=’av-1r6i3wn’]Expertise[/av_cell][av_cell col_style=” av_uid=’av-69qjaf’]68.18%[/av_cell][av_cell col_style=” av_uid=’av-1p1z1t3′]27.27%[/av_cell][av_cell col_style=” av_uid=’av-1mb5qjb’]0%[/av_cell][av_cell col_style=” av_uid=’av-5s317b’]4.55%[/av_cell][av_cell col_style=” av_uid=’av-1ir3m13′]0%[/av_cell][/av_row] [av_row row_style=” av_uid=’av-5fzpwn’][av_cell col_style=’avia-desc-col’ av_uid=’av-1gjxe07′]Knowledge[/av_cell][av_cell col_style=” av_uid=’av-1dukl5z’]68.18%[/av_cell][av_cell col_style=” av_uid=’av-1cod63b’]27.27%[/av_cell][av_cell col_style=” av_uid=’av-1bdcs5z’]0%[/av_cell][av_cell col_style=” av_uid=’av-1ab093b’]4.55%[/av_cell][av_cell col_style=” av_uid=’av-18euz6v’]0%[/av_cell][/av_row] [av_row row_style=” av_uid=’av-16qb6yv’][av_cell col_style=’avia-desc-col’ av_uid=’av-14x40if’]Helpful[/av_cell][av_cell col_style=” av_uid=’av-13hwqhj’]71.43%[/av_cell][av_cell col_style=” av_uid=’av-10xr1rb’]19.05%[/av_cell][av_cell col_style=” av_uid=’av-102f06v’]0%[/av_cell][av_cell col_style=” av_uid=’av-3bwisn’]9.52%[/av_cell][av_cell col_style=” av_uid=’av-37whlz’]0%[/av_cell][/av_row] [/av_table]

Q: Did our operative offer advice on after care of floor?

[av_table purpose=’tabular’ pricing_table_design=’avia_pricing_default’ pricing_hidden_cells=” caption=” responsive_styling=’avia_responsive_table’ av_uid=’av-uepbuf’] [av_row row_style=’avia-heading-row’ av_uid=’av-tcv8cn’][av_cell col_style=” av_uid=’av-r4kxfb’]Yes, good advice[/av_cell][av_cell col_style=” av_uid=’av-pz25p3′]Yes, but not satisfactory advice[/av_cell][av_cell col_style=” av_uid=’av-on1c1j’]No, he did not offer any advice[/av_cell][/av_row] [av_row row_style=” av_uid=’av-lwwgef’][av_cell col_style=” av_uid=’av-kl7muf’]95.65%[/av_cell][av_cell col_style=” av_uid=’av-j19bev’]4.35%[/av_cell][av_cell col_style=” av_uid=’av-gwjm47′]0%[/av_cell][/av_row] [/av_table]

Q: Would you recommend P Mac to your friends and family?

[av_table purpose=’tabular’ pricing_table_design=’avia_pricing_default’ pricing_hidden_cells=” caption=” responsive_styling=’avia_responsive_table’ av_uid=’av-f60o5z’] [av_row row_style=’avia-heading-row’ av_uid=’av-ecj2kn’][av_cell col_style=” av_uid=’av-181wbr’]Yes, definitely[/av_cell][av_cell col_style=” av_uid=’av-aqjxhz’]Maybe[/av_cell][av_cell col_style=” av_uid=’av-9gmjw7′] No[/av_cell][/av_row] [av_row row_style=” av_uid=’av-phtef’][av_cell col_style=” av_uid=’av-68nb93′]91.30%[/av_cell][av_cell col_style=” av_uid=’av-3labaf’]8.70%[/av_cell][av_cell col_style=” av_uid=’av-30ippj’]0%[/av_cell][/av_row] [/av_table]

If you would like to talk to us about your flooring care or concrete polishing needs, we are always happy to offer advice and tips. Please get in touch via our contact form, or call us on 01 473 3666.

 

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